Customer Support Center

If you need help with any Blackstone Models product, including factory-installed sound systems, please contact our Customer Support Center:

Phone: (970) 259-0690
Fax: (970) 259-0691
Toll-Free: (888) 789-7637

Office Hours:
Monday - Friday
9:00am - 5:30pm
Mountain Time

Blackstone Models
141 Burnett Drive
Durango, Colorado 81301

Before returning any Blackstone Models product, please contact us first to discuss the nature of your problem. If you need to return the item for repair, please complete a Service Request Form and include it with your returned item.

Please Note:

* Locomotive repair times will vary based on the complexity of the repair and the work load of our Blackstone Models Repair Center. Please contact our Customer Support Center if you have any questions.

* We cannot accept freight cars, passenger cars or accessories for repair. If you have purchased these items from an authorized Blackstone Models dealer, please return the damaged item directly to that dealer. Replacement parts (if available) can be ordered through our Customer Support Center.

* We cannot accept locomotives returned for service without their original packaging. This includes the box, plastic clam shell and the foam liner. Any model returned to us without the factory supplied packaging will be returned to the sender without being serviced!

Frequently Asked Questions about Blackstone Models
K-27 Documentation

Blackstone Models HOn3 K-27 Operations Manual

Blackstone Models HOn3 K-27 Quick Start Guide

Blackstone Models HOn3 K-27 Locomotive Exploded Parts Diagram

C-19 Documentation

Blackstone Models HOn3 C-19 Operations Manual

Blackstone Models HOn3 C-19 Quick Start Guide

Blackstone Models HOn3 C-19 Locomotive Exploded Parts Diagram

Accessory Documentation

HOn3 K-27 Snowplow Instruction Manual

HOn3 K-27 Road or Switcher Pilot Instruction Manual

Documentation for Factory-Installed SoundTraxx® Tsunami® Digital Sound Decoders

SoundTraxx Tsunami Steam User's Guide

SoundTraxx Tsunami Steam Technical Reference