If you need help with any Blackstone Models product, including factory-installed sound systems, please contact our Technical Support staff. Someone is available to help you Monday through Friday from 9:00 am until 5:30 pm Mountain Time.  You may also contact us through email:, or our 24-hour fax at (970) 259-0691.

Before returning any Blackstone Models, please product contact us first by phone at (970) 259-0690 or toll-free at (888) 789-7637 to discuss the nature of your problem. If you need to return the item for repair, please complete a Service Request Form and include it with your returned item.

Frequently Asked Questions about Blackstone Models
K-27 Documentation

Blackstone Models HOn3 K-27 Operations Manual

Blackstone Models HOn3 K-27 Quick Start Guide

Blackstone Models HOn3 K-27 Locomotive Exploded Parts Diagram

C-19 Documentation

Blackstone Models HOn3 C-19 Operations Manual

Blackstone Models HOn3 C-19 Quick Start Guide

Blackstone Models HOn3 C-19 Locomotive Exploded Parts Diagram

Accessory Documentation

HOn3 K-27 Snowplow Instruction Manual

HOn3 K-27 Road or Switcher Pilot Instruction Manual

Documentation for Factory-Installed SoundTraxx® Tsunami® Digital Sound Decoders

SoundTraxx Tsunami Steam User's Guide

SoundTraxx Tsunami Steam Technical Reference